Support
Having trouble with a game or need assistance with a payment? 11Croco Casino's dedicated support team has your back around the clock. Whether you're playing Money Train 2 at midnight or trying to make a deposit for Fang's Inferno during your lunch break, help is just moments away.
Live Chat Support - Instant Assistance
The fastest way to get help at 11Croco Casino is through their responsive live chat feature. With average response times under 2 minutes, you'll connect with a real support agent who can solve your issues on the spot. The chat button follows you throughout the site, making it easy to reach out without interrupting your gaming session.
Email Support - Detailed Assistance
For more complex issues or if you need to send documentation, 11Croco Casino offers email support at support@11croco.com. While response times typically range from 1-24 hours, the detailed assistance you'll receive is worth the wait. Their email team handles account verification, payment processing questions, and bonus-related inquiries with thorough attention to detail.
Comprehensive FAQ Section
Before reaching out, check 11Croco's extensive FAQ section, which covers most common questions about:
- Account registration and verification
- Deposit and withdrawal methods
- Bonus terms and wagering requirements
- Game rules and technical issues
- Responsible gambling tools
Many players find immediate answers here without needing to contact support directly.
Cryptocurrency Support Specialists
As a casino that accepts Bitcoin, Ethereum, Litecoin, and other cryptocurrencies, 11Croco employs support specialists who understand blockchain transactions. If you're having issues with your crypto deposits or withdrawals, their team can guide you through the process regardless of whether you're using BTC, ETH, or any of their other supported digital currencies.
Payment Method Assistance
The support team can help with any questions about 11Croco's diverse payment options. Whether you prefer traditional methods like Visa and MasterCard or cryptocurrencies such as Bitcoin and Ethereum, agents are trained to resolve transaction issues quickly.
Game-Specific Support
Having trouble with the Money Cart Bonus Round in Money Train 2 or confused about the Infinity Reels feature in Zodiac Infinity Reels? 11Croco's support team is well-versed in the mechanics of popular slots from providers like Relax Gaming, Pragmatic Play, and NetEnt.
Multi-Language Assistance
11Croco Casino offers support in multiple languages, ensuring clear communication regardless of where you're playing from. Their international team understands regional payment methods and gaming regulations, providing relevant advice for your specific situation.
Responsible Gambling Support
Beyond technical assistance, 11Croco's support team is trained to provide resources for responsible gambling. They can help you set deposit limits, take time-outs, or implement self-exclusion if needed, ensuring your gaming experience remains enjoyable and within your control.
VIP Priority Support
Regular players at 11Croco Casino gain access to VIP support with faster response times and dedicated account managers. As you climb the loyalty program tiers, you'll enjoy increasingly personalized service tailored to your playing preferences and history.
Technical Support for All Devices
Whether you're playing on desktop, tablet, or mobile, 11Croco's technical support team can troubleshoot any device-specific issues. From browser compatibility problems to mobile app assistance, they ensure smooth gameplay across all platforms.
Remember, 11Croco Casino's support team is there to enhance your gaming experience, not just fix problems. Don't hesitate to reach out with questions, suggestions, or feedback—they're always ready to listen and help.